IT support that keeps the lights on. Sleep at night.
24×7 monitoring, incident response, bug fixes and patching for the applications and infrastructure you run — including software we didn’t build. P1 incidents are acknowledged in under eight minutes, and every quarter we propose what to modernise next.
Who it’s for, and what to expect.
For companies that depend on applications and infrastructure they cannot afford to have down, including software we didn’t build. We are based in Gurugram and support clients in India and abroad, in business hours or around the clock. Our engineers cover web, mobile, backend and data applications from L1 to L3, and fix bugs rather than just logging them.
We start with a two-week knowledge transfer and documentation pass. After that we monitor, respond to incidents, fix bugs, patch and make small enhancements. P1 incidents are acknowledged in under eight minutes, and response and resolution targets are agreed in the contract and reported monthly. Every quarter we review the architecture and propose what to modernise next; you decide what we ship. Effred SIM, our AI monitoring product, can watch production alongside our engineers. The monthly fee depends on the number of applications, the hours of cover and the response times you need.
What's included
Pick the parts you need, and add more once the first one is working.
NOC Services
Eyes on glass. Real engineers watching real systems.
Incident Response
P1 war rooms led by Effred SREs. RCA in your hands within 48 hours.
Application Support
L1–L3 across web, mobile, backend, data. Bugs fixed, not just logged.
Infrastructure Operations
Patching, scaling, DR drills, security ops. Boring made boring.
Modernisation Sprints
Quarterly architecture reviews. We propose, you decide, we ship.
Runbook Automation
Every page becomes a workflow. Pages decrease. Sleep increases.
How we work
Discover
A short paid discovery: goals, constraints, a written plan and estimate.
Design
Architecture, UX and a clickable prototype you can react to.
Build
Two-week sprints, with a demo at the end of each one.
Run
Launch, monitor and hand over — or we keep running it 24×7.
How we deliver
What you can hold us to on every engagement.
Tech stack
PagerDuty, Opsgenie · ServiceNow, Jira · Prometheus, Grafana, Zabbix · Splunk, Sentry · Slack · GitHub, GitLab
- Knowledge transfer firstA two-week knowledge transfer and documentation pass before we take over, even for software we didn’t build.
- P1 acknowledged in under eight minutesResponse and resolution targets agreed by priority in the contract and reported monthly.
- L1 to L3, fixed not just loggedWeb, mobile, backend and data applications, with bugs fixed rather than parked.
- A root cause for every P1P1 war rooms led by our engineers, and the root-cause analysis in your hands within 48 hours.
- AI on watchEffred SIM agents can monitor production 24×7 and act within the policies you set.
Questions about 24×7 support
Yes. Effred SIM, our AI monitoring product, puts autonomous AI agents on your production applications: they monitor, troubleshoot, find the root cause, patch and resolve issues within the policies and change windows you set, with a 100 ms average and 0.5 s maximum response time. Effred SIM: AI monitoring.
Monitoring, incident response, bug fixes, patching and small enhancements for applications and infrastructure.
Yes. We start with a two-week knowledge transfer and documentation pass.
By priority. Response and resolution targets are agreed in the contract and reported monthly.
A monthly fee based on the number of applications, the hours of cover — business hours or 24×7 — and the response times you need. We quote after a short review of what you run.
Let's talk about 24×7 support.
Software, people or growth — a person replies within one working day.