Cancellation & Refund Policy

• Cancel free of charge any time before a rider is dispatched for your slot. You can cancel in the app, on WhatsApp, or by calling support.
• If a rider has already been dispatched, a visit fee shown in the app may apply to cover the trip.
• If we cancel or miss a slot, you pay nothing and we offer the next available slot.
• Rescheduling is free and unlimited as long as you move the slot before the rider is dispatched.

Once garments reach our facility, cleaning may already be underway. You can still cancel, but charges depend on the stage:

• Before sorting begins — no charge; items are returned on the next delivery run.
• After sorting but before cleaning — a handling charge equal to 20% of the order value applies.
• Once cleaning has started on an item — that item is charged in full. Untouched items in the same order are not charged.

If an item comes back below the standard we promise, tell us within 24 hours of delivery. We collect it on the next run, re-clean it at no cost and return it. A re-clean is the first remedy we offer because it usually fixes the problem outright.

• A service you paid for was not delivered — for example an item was returned uncleaned, or an express charge was collected but the express turnaround was missed.
• You were charged for an item that was not in your order.
• A re-clean did not resolve the issue, in which case we refund the cleaning charge for that item.
• An item is confirmed lost, settled under the compensation terms in section 7 of the Terms of Service.
• A duplicate or failed payment was captured by the gateway.

Refunds are not issued for stains that could not be removed despite correct treatment, for wear, shrinkage or colour change inherent to a fabric, or for damage that existed before pickup and was recorded at handover.

• Raise it within 48 hours of delivery through the app, our WhatsApp business account, or by email to laundryboys@effred.com.
• Include your order number, the item concerned and photographs where the issue is visible.
• We acknowledge within 24 hours and complete the review within 5 working days.

• Refunds go back to the original payment method. UPI and card refunds usually settle within 5 to 7 working days once we approve them, subject to your bank.
• For orders paid in cash, we refund by UPI to a number you confirm, or as credit on your LaundryBoys account if you prefer.
• Account credit is applied automatically to your next order and never expires.
• We confirm every approved refund in the app and, if you have opted in, on WhatsApp.

Reply to the decision in the same thread and ask for an escalation. A supervisor reviews the order record, the pickup photographs and the facility log, and responds within 5 working days. Our full liability position is set out in the Terms of Service.

Effred Technologies LLP, Suncity Success Tower, Golf Course Ext Rd, The Close South, Sector 65, Gurugram, Haryana 122101, India. Email laundryboys@effred.com · Phone +91 88538 14531.