Terms of Service

These terms govern your use of the Laundry Boys service. Laundry Boys (also written LaundryBoys) is a service brand owned and operated by Effred Technologies LLP. By booking a pickup through the Laundry Boys app, this website, our WhatsApp business account or by phone, you accept these terms. If you do not accept them, do not place an order.

• You must be 18 or older and able to enter a binding contract under Indian law.
• You are responsible for the accuracy of the phone number and address on your account, and for anything done through it.
• We verify your mobile number by one-time password. Keep that number current — order updates and delivery coordination depend on it.
• We may suspend an account used for fraud, abuse of our staff, or repeated non-payment.

• A booking is confirmed when you receive a confirmation in the app or on WhatsApp with a pickup slot.
• Someone aged 18 or older must be present at the address to hand over and receive the order, or you must nominate a person and address in the app.
• Our staff count your items at pickup and record them on a digital receipt. Check that receipt at handover — it is the item list we work from and return against.
• Standard turnaround is 48 hours from pickup. Express options, where offered, carry the turnaround stated at booking. Turnaround excludes delays caused by weather, civic disruption, or an address we cannot access.
• If a delivery attempt fails because nobody is available, we will re-attempt once at no charge. Further attempts may carry a redelivery fee shown in the app.

We clean each item to the manufacturer’s care label. Where a label is missing, illegible, or the fabric is unusual, we will use our professional judgement or contact you before proceeding.

• We may decline an item that is torn, heavily degraded, colour-unstable, or whose care requirements we cannot safely meet. We will tell you and return it uncleaned.
• Remove all personal belongings from pockets before pickup. We are not liable for cash, jewellery, electronics, documents or other valuables left inside garments.
• Detachable accessories — belts, brooches, buttons of unusual material, shoulder pads — should be removed. Tell us at pickup if they must stay on.
• Some stains are permanent. We attempt removal with the appropriate treatment but cannot guarantee every stain will lift, and we will not use a treatment that risks destroying the fabric.
• Pre-existing damage, shrinkage inherent to a fabric, and colour loss caused by a manufacturing defect are outside our control.

• Wash and fold is charged by weight; dry cleaning, ironing and specialist care are charged per piece. The applicable rate card is shown in the app before you confirm a booking.
• The final invoice is calculated after items are counted and weighed at our facility. If it differs materially from the booking estimate, we notify you before processing.
• All prices are in Indian Rupees and include applicable taxes unless stated otherwise.
• Payment is due on delivery unless you have paid in advance. We accept UPI, card and cash where offered in your area.
• Unpaid orders may be held until payment is received, and repeated non-payment may lead to suspension.

Cancellation windows, re-clean requests and refund timelines are set out in the Cancellation & Refund Policy, which forms part of these terms.

• Check your order at delivery. Report a missing or damaged item within 48 hours of delivery through the app, WhatsApp or email, with your order number and photographs.
• We investigate every claim against the pickup item list and the condition photographs taken at handover.
• Where we are responsible for loss of or damage to an item, compensation is limited to ten times the cleaning charge paid for that item, or the item's depreciated value, whichever is lower. This is the industry-standard basis of settlement and reflects that we do not insure garments at declared value by default.
• If you want an item covered beyond that limit, declare its value in writing at pickup so we can agree separate handling and cover before we accept it.
• Claims raised after 48 hours may not be verifiable and can be declined.

If we cannot deliver an order after repeated attempts and you do not respond to our notices, we will store the items for 90 days from the first delivery attempt. After that period we may dispose of them or donate them, and any charges due on the order remain payable.

• The LaundryBoys name, logo, app, website and content are owned by Effred Technologies LLP and may not be copied, resold or used to imply an association that does not exist.
• Do not attempt to interfere with, reverse engineer, scrape or overload our systems.
• We may update or withdraw features of the app or site. We aim to keep the service available but do not guarantee uninterrupted operation.

By placing an order you agree to receive transactional communications about that order — confirmations, status updates, invoices and support replies — by app notification, SMS, email or, where you have opted in, WhatsApp. Marketing communications are sent only with separate consent and can be switched off at any time. See the WhatsApp Messaging Policy.

To the extent permitted by law, Effred Technologies LLP is not liable for indirect or consequential loss, loss of profit, or loss of opportunity arising from the Laundry Boys service. Nothing in these terms limits liability that cannot be limited under Indian law, including liability for gross negligence or wilful misconduct. Our aggregate liability for any order is limited as described in section 7.

We may revise these terms. The effective date at the top of this page reflects the current version, and the version in force when you place an order is the one that applies to it. Continuing to use the service after a change takes effect means you accept the revised terms.

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Gurugram, Haryana. Before starting proceedings, please raise the issue with us at laundryboys@effred.com — most disputes are resolved faster that way.

Effred Technologies LLP, Suncity Success Tower, Golf Course Ext Rd, The Close South, Sector 65, Gurugram, Haryana 122101, India. Email laundryboys@effred.com · Phone +91 88538 14531.